Terms & Conditions of Sale

PAYMENT
Online via our payment gateway or, for approved accounts, 30 days from date of invoice. 10% goods & services tax applies to all products.

DELIVERY

Delivery is available during business hours only, Monday to Friday. If the product ordered is in stock, delivery times are 2-5 business days from order (subject to our transport providers’ availability). If the product is not in stock, delivery times are 12 weeks from order.

DELIVERY COST – FURNITURE

The following delivery charges apply:

  • Sydney 20km radius of CBD – $250, fully assembled
  • Melbourne 20km radius of CBD – $250, fully assembled

All other locations (including Singapore) delivery cost is on application.

DELIVERY COST – ACCESSORIES

There is no shipping cost associated with Collaborative Design Space accessories.

PICK UP

Pick up is available from Lane Cove (Sydney) and Heidelberg West (Melbourne). The purchaser is responsibility for loading onto pick-up vehicle. It is the purchaser’s responsibility to ensure the pick-up vehicle is large enough transport the goods purchased. Enquire via the form on the right.

ASSEMBLY
If more than 10 products are purchased, an additional cost may be charged for assembly. Assembly times may vary depending on work load.

RETURN & REFUNDS

If any product arrives damaged (through no fault of your own) a replacement product will be provided. We will not, however, accept a returned product where the product is not faulty, or the customer has caused the product to become unacceptable, or where the product has been damaged by abnormal use or use not in accordance with manufacturer’s instructions. Additionally, if you deem the product is unfit for purpose due to size, weight or other functional criteria we cannot provide a refund – hence it is critical that all product detail is reviewed prior to purchase.

CUSTOM MADE ITEMS
Customised boards are non-refundable. Delivery times are up to 12 weeks from order.

ORDERS
Please use one of the following order methods:

  1. Order via our website – www.collaborativedesignspace.com.au
  2. Email to peter.brady@cdspace.com.au with the below details:
  • Name of company ordering
  • Contact person
  • Description and sizes of items required
  • Delivery and/or assembly instructions
  • Phone number
  • ABN